Terms and Conditions

Global Privacy Policy
Valabor understands that visitors to our website (“the Website”), potential customers, and Users of Valabor products (“Products”) care about how their information is collected, used, processed, transferred, stored, and shared. This Global Privacy Policy describes Valabor’s commitment to protecting your privacy. It. Any capitalized terms not defined in this Global Privacy Policy are defined as set out in the Terms.

Please familiarize yourself with this Global Privacy Policy. This Global Privacy Policy is formally reviewed annually and is updated as often as necessary. Updates will be posted publicly on the Website. If we make substantive changes to the purposes and policies set out here, we will update this page and we will inform Product Users by email or in-application notification.

This Global Privacy Policy provides information on how Valabor handles data as a data controller, meaning all data we process for our own purposes. Where Valabor is a processor or a sub-processor of data, that activity is generally governed by a Data Processing Agreement.

1. What We Collect and How We Use It

1.1 Website

When you visit the Website, you are not required to actively provide any information, but we may collect some of your Personal Data and Navigation Information, as set out in Section 1.3 below. We collection some Personal Data, and we may collect some Navigation Information, when you contact us via the Website chat function, sign up to download or receive information from us, or sign up to use our Products. Some information is collected via the Website using cookies. See our Cookies Policy.

1.2 Valabor Products

We may collect Personal Data and Navigation Information from Users of our Products to help us provide, administer, and improve our Products. In order to use the Products, you will need to provide your full name and email address to us. To make changes to the permissions you give us, please visit your Valabor User profile.

1.3 Collected Data

“Personal Data” refers to any information that can be used to identify you personally. For our purposes, this may include your (first and last) name, email address, User ID, company name, address, phone number and information about you that is publicly available online via sites like Facebook, LinkedIn, Twitter, and Google, data you write in a contact form, your project role, your uploads, your preferences and your account settings.

“Navigation Information” refers to information about your computer, device, visits to the Website, and use of the Products. For our purposes, this includes which website you visited prior to visiting us or which link or campaign you clicked on to reach our website, your IP address, geographical location (city and/or country), browser type and version, ISP information, referral source, length of visits, pages viewed, language preferences and heat mapping.

In some cases Navigation Information may also be Personal Data.

Generally, we may use your Personal Data and Navigation Information for the following purposes:

Personalizing the Website for the legitimate purpose of improving your browsing experience. We retain Personal Data processed for this purpose until your browsing session with us has ended or until such time as you no longer have a profile with us;
Managing your Valabor account in performance of our agreement. We retain Personal Data processed for this purpose until we receive an actionable request to delete a User’s Personal Data, or in the case of termination or expiration of our agreement with a customer, we delete Personal Data as agreed in the Terms;
Understanding User preferences for the legitimate purpose of improving our Products. We may retain Personal Data processed for this purpose until you withdraw your consent;
Linking your information to learn your preferences and those of people like you for the legitimate purpose of improving our offerings. We may retain Personal Data processed for this purpose until you withdraw your consent; and
Contacting you for direct marketing purposes. We may retain Personal Data processed for this purpose until you withdraw your consent.

1.4 Supporting Suppliers

The Website and Products integrate some services provided by third parties. We may share some of your information with these suppliers so they can provide their services, including payment processing, removing repetitive information from prospect lists, analyzing data, marketing support, customer and/or User profiling, business development, and customer service.

To ensure that your Personal Data is collected, processed, used, stored, and transferred securely and in accordance with applicable law, Valabor uses third parties that provide sufficient guarantees to implement appropriate technical and organizational measures to protect your information. For such third parties that may transfer Personal Data outside the European Economic Area, Valabor confirms that it implements appropriate safeguards for such transfers (e.g. Privacy Shield certification, EU Standard Contractual Clauses, and binding corporate rules).

Please note, the terms and privacy policies of such third parties may apply to you as well, in particular: Google Analytics, Drift, Google Optimize, Google Adwords, Google Tag Manager, Google Recaptcha, Walkme, Hotjar, Amplitude, Segment, Stripe, Appcues, Salesforce, Salesforce Pardot, Bizible, Clearbit, Rollworks, Mavenlink, Sisense, and Zendesk. Your acceptance of applicable third party terms is required to access the Website and Products.

Disclaimer: This overview of supporting suppliers provides a current view. Valabor strives to keep this list as up to date as reasonably possible.

1.5 Third-Party Websites

The Website and Products may contain links to third party websites. Such links do not amount to an endorsement of such other websites. Valabor is not responsible for other websites.

1.6 Social Media Buttons

On our Website we use the social media plug-ins from Facebook, Twitter, LinkedIn, Vimeo, and YouTube, each marked with its logo. Plug-ins are also used for the embedded video players on our Website. We have implemented these plug-ins using a two-click solution. When you surf on our Website, no information is initially collected by social media plug-ins. if you click on one of the plug-ins or videos will your information be transmitted. When you activate a plug-in, data is automatically transmitted to that provider. These social media platforms have their own data privacy policies.

1.7 Customer Testimonials

We publish customer testimonials on the Website or in other marketing materials which may contain some Personal Data. Valabor obtains consent from the customer and the featured individuals prior to publication. This consent may be withdrawn by email to privacy@valabor.eu.

1.8 Information of Children

The Website and Products are for business use and are not intended for or targeted toward children under 16 (“Children”). We do not knowingly collect any information about Children. We encourage parents and legal guardians to monitor the internet usage of their Children and ensure they do not provide personal information to Valabor. If you believe that we have collected information about Children, please contact us at privacy@valabor.eu so that we can delete the information.

1.9 We Do Not Sell Personal Data

We do not sell your Personal Data.

2. Personal Data Retention and Security

2.1 Retention of Personal Data

We retain Personal Data for as long as we reasonably consider it to be necessary for the purposes for which it was collected, after which time we will delete the information. You can request deletion of your Personal Data as described in Section 3 below.

2.2 Security of Personal Data

Data security is a matter of critical importance. Valabor uses a wide range of security measures to safeguard your data against unauthorized access and disclosure and we continually evaluate our security program to ensure its effectiveness. Amazon Web Services provides our servers and maintains them in high-security controlled environments pursuant to the AWS Cloud Security policy.

2.3 Transfer of Personal Data

As an international company with customers and Users worldwide, we may transfer and access Personal Data around the world, including to and from the United States. To comply with applicable law, we maintain strong data protection and privacy controls to protect your Personal Data during cross-border and international transfers, as well as during periods of storage in foreign countries (e.g. Privacy Shield certification, EU Standard Contractual Clauses, and binding corporate rules). Please email privacy@valabor.eu for a copy of these safeguards.

We believe that your essential privacy rights are not contingent on your nationality or residency. While applicable law always governs data privacy matters, we intend for this Global Privacy Policy to apply generally to Users and their Personal Data around the world. Nevertheless, privacy law is a constantly changing landscape so we reserve the right to deviate from this Global Privacy Policy where applicable law provides for a different approach.

2.4 Required Disclosure of Your Personal Data

We may use or disclose your Personal Data if we reasonably determine that such use or disclosure is necessary to (a) protect our rights, operations, or Users; (b) comply with applicable laws, a valid court order, or other legal process; or (c) otherwise perform our contractual obligations with our customers.

We may transfer the data we control, including Personal Data, in the event of a company reorganization, merger, or sale.

3. Your Data and Your Rights

As a general matter, depending on local data protection laws, you have rights that may include:

Clear information on our processing of your Personal Data;
Access your Personal Data that we hold, together with the right to have inaccuracies corrected;
To have your Personal Data delivered to you in a standard electronic format;
To object to our processing of your Personal Data, and to prevent solely automated decision making or profiling; and
To restrict our processing of your Personal Data, or have your Personal Data deleted.

3.1 Exercising Your Rights

If you wish to exercise your rights with respect to your Personal Data, you can email your request to privacy@valabor.eu

f you wish to unsubscribe from an email list, please click the “unsubscribe” link found at the bottom of our emails. If you work for one of Valabor’s customers, the best course is to ask the customer to delete your Personal Data. If you want to raise a complaint about the way we process your Personal Data or the way we have handled a request, please contact us. You may file a complaint with the data protection authority of any country where you live or work or where Valabor operates.

Product Users can withdraw consent by adjusting their User profile settings in the Products. Please note that the collection, processing, use, sharing, storage, and transfer of your Personal Data may be necessary for you to make use of our services and that Valabor customers and Users cannot unsubscribe from important User emails.

4. California Consumer Privacy Act (CCPA) Supplement

The CCPA is effective January 1, 2020. If you are a resident of California, this supplement to the Global Privacy Policy sets out additional rights and information for you.

Many obligations under the CCPA are addressed in other provisions of the Global Privacy Policy. This Supplement is meant to fill in the gaps for California residents and the terms used in this Supplement are either defined in the Global Privacy Policy or in the text of the CCPA.

CCPA Consumer Rights

The right to access, and to know both the categories of personal information and the specific personal information we collect;
The right to have your personal information deleted, subject to some legal limitations;
The right to request disclosure of the personal information collected; and
The right to disclosure of information disclosed for valuable consideration.

Submitting Requests under CCPA

California residents may submit requests for information under the CCPA to Valabor by email to privacy@valabor.eu Please be as specific as possible when you exercise your rights under CCPA and submit a request regarding your personal information. Under the CCPA, we are obligated to verify your identify before we process your request.

No Discrimination

Valabor will not discriminate against you in pricing, user experience, or any other way for exercising any of your rights under the CCPA.

Cookie Policy

1. What are Cookies?

A cookie is a small text file that a website or online service saves on your computer or mobile device when you visit the Website or use the Products. It remembers your actions and preferences to save you time when you return or browse from one page to another.

Valabor uses cookies and comparable techniques to ensure that we provide you with the optimal experience when using the Website, Products, and to learn from our visitors and Users to improve the Website and Products, as well as tailoring our communications with you.

2. How do We Use Cookies?

Functional cookies

The cookies listed below are necessary for the proper functioning of our website. These cookies help us, among other things, to track errors in our Website, which allows us to improve the functioning of the Website. These cookies also make sure you can use our Website in a secure environment and also, for example, that you can save your login data and your preferred language, so you will not have to keep entering this every time you use the Website.

JSESSIONID

portal url

(Product ony) JSESSIONID is a cookie generated by Servlet containers like Tomcat or Jetty and used for session management in J2EE web application for HTTP protocol

Session

valabor

portal url

(Product only) Stores a unique session ID that is temporarily linked to a brand portal (the Product) user UUID and an account ID.

1 day

DefaultLocale

portal url

(Product only) This cookie sets the default brand portal (the Product) user language.

1 day

MARKETINGCONSENT

.valabor.eu

(Website only) We use this cookie to store your marketing cookie preference

1 year

CONSENTSHOWN

.valabor.eu

(Website only) We use this cookie to store if we've already shown the cookie popup

1 year

CraftSessionId

.valabor.eu

(Website only) Our CMS sets this cookie to identify the current session

Session

CRAFT_CSRF_TOKEN

.valabor.eu

(Website only) Our CMS sets this cookie to secure form transmits during current session

Session

__cfduid

*.valabor.eu, .cloudflare.com

(Website only) Used by the content network, Cloudflare, to identify trusted web traffic.

1 year

drift_aid

.valabor.eu

(Website only) Drift chat identifier cookie (anonymous)

Session

drift_sid

.valabor.eu

(Website only) Drift chat identifier token for specific browser session (anonymous)

Session

driftt_wmd

.valabor.eu

(Website only) Drift chat boolean indicating the user has dismissed the welcome message in this session

Session

DFTT_END_USER_PREV_BOOTSTRAPPED

.valabor.eu

(Website only) Drift boolean indicating the user has previously been authenticated

2 years

Analytical cookies

The cookies listed below are analytical cookies, which are cookies that are used to gain insight into the use of the Website and our Products. These cookies allow us to improve the Website in terms of quality and effectivity and help us to understand how visitors interact with our website by collecting and analyzing information anonymously.

visitor_id#####

.valabor.eu, pardot.valabor.eu

(Website only) After explicit permission from the visitor, Pardot registers a unique ID that is used to generate data about how the visitor uses the website.

10 years

visitor_id-hash#####

.valabor.eu, pardot.valabor.eu

(Website only) After explicit permission from the visitor, Pardot registers a unique ID that is used to generate data about how the visitor uses the website.

10 years

_ga

.valabor.eu

(Website only) Google Analytics sets a cookie that is used to generate statistical data on how the visitor uses the website (anonymous).

2 years

_gid

.valabor.eu

(Website only) Registers a unique ID that is used to generate statistical data on how the visitor uses the website (anonymous).

1 day

_gat_######, _gat_gtag_UA######

.valabor.eu

(Website only) Used by Google Analytics to throttle request rate

Session

_gcl_au

.valabor.eu

(Website only) Used by Google Analytics link tracking on various subdomains

6 months

__utma

.valabor.eu

(Website only) Collects data on the number of times a user has visited the website as well as dates for the first and most recent visit. Used by Google Analytics from referrals. (anonymous)

2 years

__utmt

.valabor.eu

(Website only) Used to throttle the speed of requests to the server from referrals. (anonymous)

10 minutes

__utmb

.valabor.eu

(Website only) Registers a timestamp with the exact time of when the user accessed the website. Used by Google Analytics to calculate the duration of a website visit from referrals. (anonymous)

30 minutes

__utmz

.valabor.eu

(Website only) Collects data on where the user came from, what search engine was used, what link was clicked and what search term was used. Used by Google Analytics from referrals. (anonymous)

30 minutes

__utmx, __utmxx

.valabor.eu

(Website only) Google Optimize uses this cookie to determine a user's inclusion in an experiment. (Only when functional experiments are live)

1,5 years

_hjid

.valabor.eu

(Website only) We use HotJar for anonymous heatmaps so we can improve our navigation

1 year

_hjIncludedInSample

.valabor.eu

(Website only) We use HotJar on certain pages for anonymous heatmaps so we can improve our layout and navigation

Session

ajs_anonymous_id

portal url

(Product only) This cookie generates and tracks a completely anonymized Valabor Analytics user ID during a brand portal (the Product) session for analytical purposes after login..

1 year

ajs_group_id

portal url

(Product only) If applicable, this cookie tracks the Valabor Analytics account ID of a user during a brand portal (the Product) session for analytical purposes.

1 year

ajs_user_id

portal url

(Product only) If applicable, this cookie tracks the user Valabor Analytics ID during a brand portal (the Product) session for analytical purposes.

1 year

ajs_test

portal url

(Product only) Valabor Analytics sets this cookie for a split second to see if cookies are allowed.

Once

EXP_XXXXXX

.valabor.eu

(Website only) We use various names for A/B testing cookies. They all start with EXP_

1 year

_biz_nA

.valabor.eu

(Website only) This Bizible cookie tracks the number of pages you have seen

1 year

_biz_flagsA

.valabor.eu

(Website only) This Bizible cookie contains a version number

1 year

_biz_pendingA

.valabor.eu

(Website only) This Bizible cookie is an empty container

1 year

_biz_sid

.valabor.eu

(Website only) This Bizible cookie gives the visitor a random session ID (anonymous)

Session

_biz_uid

.valabor.eu

(Website only) This Bizible cookie gives the visitor a user ID (anonymous)

1 year

_BUID

.bizible.com

(Website only) This Bizible cookie gives the visitor a user ID (anonymous)

1 year

Marketing cookies

The cookies listed below are marketing cookies, which are cookies that are used by us to be able to improve your browsing experience and to learn your preferences, so that we can improve our marketing strategy and provide you with tailored offers. Marketing cookies are also needed to make use of embedded video services.

Act, c_user, csm, fr, _fbp, lu, s, presence, p, xs

.facebook.com

(Website only) Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. (internet based targeting)

Max 1 year after session/update

lidc, bcookie, bscookie

.linkedin.com

(Website only) LinkedIn Uses this cookie for routing data

1 day

L1c

(Website only) LinkedIn browser ID cookie

Session

lang

.linkedin.com, .ads.linkedin.com

(Website only) LinkedIn language setting

Session

BizoID, BizoData, BizoUserMatchHistory, UserMatchHistory, BizoNetworkPartnerIndex

(Website only) LinkedIn Ad analytics

6 months

personalization_id

.twitter.com

(Website only) Twitter uses this cookie for remarketing purposes

2 years

m-b

.quora.com

(Website only) Quora uses this cookie for remarketing purposes

2 years

MUID

.bing.com

(Website only) Valabor uses this Bing cookie for remarketing purposes

1 year

MUIDB

bat.bing.com

(Website only) Valabor uses this Bing cookie for remarketing purposes

1 year

.openx.net